NOTE : This service is intended for use by customers who have purchased customized creative. Currently only one order can be processed at a time. If you would like to request backups for multiple orders please contact Customer Service.
Use this service to request backup files in case you’ve lost your custom creative. Every customer counts and we’re happy to be able to get you back up and running. In order to find your files in our archive we will need your Order Number which can be found in your Purchase History or confirmation email.
Our customer service team will create a backup (.zip) file for you. You will receive an email from us at the address associated with your Paypal account once your files are ready for download.
Your files will be available from the purchase history tab for a period of 15 days.